Shipping and delivery

The average delivery time for orders is 2 to 3 business days for the main cities (Bogotá, Medellín, Cali, Barranquilla, Cartagena De Indias, Bucaramanga and Manizales) and up to 6 business days for other areas of Colombia.

It should be taken into account that the stipulated delivery time begins from the moment the logistics provider picks up the product.

Delivery time is counted in business days, orders placed on Saturdays, Sundays and holidays start counting until the next business day.

Keep in mind that orders begin to be shipped in the morning hours, if your purchase is made after noon, the delivery time begins counting the next day, as long as it is on a business day.

Orders placed on dates of high commercial traffic or due to weather conditions that affect the roads may take up to 5 business days for main cities and up to 10 business days for more distant areas.

Via Email you will receive the guide at the moment the carrier picks up the package at our warehouses.

Orders placed on Saturdays after 1:00 Pm, on Sundays or holidays will be processed and shipped with the courier company within the next 48 hours on a business day. If you want to place an order to be delivered in a shorter time, we invite you to contact our independent distributors and coordinate payment, shipping and delivery directly with them.

Customer service